Narratic AI

Privacy Policy

1. Controller and Contact

  • Company: Narratic Labs GmbH
  • Address: Torfstr. 15, 13353 Berlin, Germany
  • Email: hello@narratic.ai

2. Data We Collect

  • Personal Data: Name, email address, payment details, company name, and company URL.
  • Technical Data: IP addresses, cookies, browser information, and usage analytics.
  • Integrations: For users who sign up, we may connect to customer CRM systems and communication channels (e.g., Slack, email).
  • Sensitive Data: We do not collect sensitive data (health, biometrics, etc.).

3. Legal Basis for Processing We process personal data in accordance with the GDPR, relying on:

  • Consent (e.g., marketing communications)
  • Legitimate Interests (e.g., analytics, security)
  • Contractual Necessity (e.g., payment processing, account setup)

4. Purpose of Data Collection

  • User registration and account management
  • Payment processing
  • Marketing communications (e.g., newsletters)
  • Analytics, product improvements, and customer support

5. Data Sharing and Third Parties We share data with trusted service providers where necessary:

  • Payment & Financial: Stripe
  • Hosting & Infrastructure: Google Cloud, Supabase, Vercel
  • AI & Communication: OpenAI, Anthropic
  • CRM & Email: Attio, Mailchimp, Zapier
  • Analytics & Advertising: Google (Analytics), LinkedIn, PostHog

We do not use your data (nor allow third-party AI providers) to train AI models.

6. Data Storage & Security

  • We store data on Google Cloud servers, primarily in the EU (or in the US upon request).
  • Security measures include encryption, access control, and strict data separation.

7. Data Retention

  • We retain personal data for the duration of our business relationship or as required by German/EU law (whichever is stricter).
  • Personal data can be anonymized when no longer needed and will be fully deleted upon request or account deletion.

8. Cookies & Tracking

  • We use essential, analytics, and marketing cookies.
  • Third-party tools include Google Analytics, LinkedIn Pixel, and PostHog.
  • You can adjust cookie settings in your browser at any time.

9. Your Rights

  • You have the right to access, correct, or delete your data.
  • To exercise these rights, email us at hello@narratic.ai.

10. International Data Transfers

  • If data is processed outside the EU (e.g., on request or via certain third-party services), we ensure appropriate safeguards (e.g., standard contractual clauses) are in place.

11. Children’s Privacy We do not target or knowingly collect data from children.

12. Changes to This Policy We may update this policy from time to time and will notify you via email or by posting a notice on our website.

If you have any questions or concerns about our privacy practices, please email us at hello@narratic.ai